CustomerAksoy Ticaret
JobAC maintenance
TechnicianEmre A.
Parts used
Filter1 pc
Refrigerant1 pc
Photo
Aksoy Ticaret representative
The field is far away, the information isn't
Service requests, task assignment, routes, vehicles, technicians and parts used are all managed in the same field workflow in marqey. The technician works the job from their phone, and you see it instantly. Customer, stock, service forms and invoicing all move in step with the field.
Field Operations
Field Management Tied to the Office
marqey Field Operations manages service, maintenance, installation and assembly work from the moment a request comes in to the moment it's invoiced. Tasks, the request that opened them, the jobs where a part got used, and which job turns into an invoice, all link together in marqey.
Turns requests into work orders
Assigns tasks to the right team
Plans the route
Shows vehicle and team location
Puts the job in the technician's pocket
Deducts parts used from stock
Keeps customer history ready
Ties finished work to invoicing
Adapts to your field structure
Tracks Field Work from Request to Invoice
Field operations run together with customer request, task, team, route, vehicle, part, form and invoice data. marqey brings the office and the field into the same workflow.
Turns requests into work orders
Convert breakdown, maintenance, installation and assembly requests into a recorded work order. Every request's owner, status, priority and next step becomes visible.
Assigns tasks to the right team
Distribute work by team availability, skill, location and workload.
Plans the route
Sequence daily visits by area, time and priority. Cut wasted travel, unnecessary backtracking and clashing appointments.
Shows vehicle and team location
Track your teams and vehicles on a map. Follow maintenance, usage and field movement on the vehicle card.
Puts the job in the technician's pocket
Task details, customer history, address, equipment, notes and instructions all sit on the employee's phone. When the job's done, forms, photos and customer sign-off all come from the field.
Deducts parts used from stock
Tasks link to the work order, and parts get deducted from vehicle or warehouse stock. See exactly which part went to which customer, on which job.
Keeps customer history ready
Equipment information, previous service visits, warranty, contract and maintenance history all sit next to the work order.
Ties finished work to invoicing
Completed work moves into the invoicing process together with the parts and labour used. The risk of billing a job short, or forgetting a line item, disappears.
Adapts to your field structure
Service forms, work order fields, team permissions, route rules and reports are all configured to match how you work.
Modules That Work Together
Connected modules that extend your field operations come online inside the same system, as you need them.
Customer Portal
Lets customers track their own requests, status and history from their own screen.
Help Desk
Manage support requests that don't need a field visit, in marqey.
Planning
Plan team shifts, on-call rosters and field capacity together with the operation.
Appointments
Slot customer visits into the right time; cut calendar clashes.
WhatsApp
Get appointment, technician-on-the-way and job-status notifications to customers fast.
What Sets It Apart
Field work becomes an office record
In marqey, field work doesn't stay stuck in messages, paper forms or an employee's memory. A request links to a work order, the work order to a technician, the part used to stock, the completed service to an invoice. The office sees instantly who's where, which job is done, which part got used, and which service is ready to invoice.
- Live location
- Digital forms
- Complete invoicing
What Do You Gain?
Efficiency in the field, trust in service
Fit more work into a day
Correct assignment and a planned route cut wasted travel. Reach more customers on time with the same team and vehicles.
Invoice your work in full
Materials used, labour and service details all move through on record. Completed work reflects more accurately and completely on the invoice.
Look more professional to customers
A clear appointment, an on-the-way notification, a digital service form and visible history all build a more trustworthy service experience.
Frequently Asked Questions
Which information does Field and Service keep on one service job?
The work order holds the customer, address, device, task, route, parts used, working time, form and invoice information. The office can see the job status and any missing record without waiting for a separate update.
How do planning and field-worker views differ?
Planning sets the job, date and responsible person. The field worker records the work, parts and evidence from a mobile screen. Finance sees only completed work and the financial information needed for invoicing.
How are customer, device and service-history records migrated?
Active customer-device relationships, open jobs and the maintenance history needed for daily work are reviewed against their sources. Serial-number and location consistency are checked before transfer.
How do inventory, sales and invoicing connections affect a field job?
A used part can reduce van or warehouse stock, and a completed job can create a sales or invoice record. The starting rules state whether each movement runs automatically or needs approval.
Which service group should be the first field pilot?
Choose a service type with a defined region, workflow and owner. Add other teams after assignment, field evidence, customer acceptance and invoicing have passed their checks.
How You Start
Let's map out your field structure together
We look at your team size, service types, vehicle setup, appointment structure and parts flow together. See how marqey pulls your field operation together in a demo close to your own service process, and receive a proposal that fits your needs.